Juanes

Where can I buy tickets?
Please visit AXS.com, Yaamava Theater, or the Yaamava’ Theater Box Office, located on the first floor by the Enclave and open send seven days a week 12pm – 6pm, to purchase tickets. The box office will remain open during events until one hour after the show start. Guests can contact the Box Office at 1-833-YTSHOWS during regular business hours.

AXS is the only authorized ticket-selling agent of Yaamava’ Resort & Casino. Yaamava’ Resort & Casino cannot be responsible for the authenticity of tickets obtained through any other source and will not honor counterfeit and other invalid tickets.

Club Serrano members can also earn comped and discounted tickets by using their Club Serrano card. Check the Yaamava’ Resort & Casino app, the MyClubSerrano.com portal, or check with your host for more information.

Can I use Earned Rewards to purchase tickets?
Earned Rewards can be used to purchase tickets at the Yaamava' Theater Box Office. $1 of Earned Rewards = $1 towards ticket purchase.

• Guests must present their Card and ID (both must match up). Only the original card hard holder can use the rewards to redeem their points.
• The amount of the rewards points must equal or exceed the amount of the ticket purchase (there are no split payments allowed). The entire purchase must be made on the rewards card.
• The total amount cannot exceed $2,500.00 per day.

What is the seating capacity for Yaamava’ Theater?
The 131,000 square foot arena offers an intimate experience with seating capacities ranging from 2,500 – 3,000 seats guests.

Are suites available?
Yaamava’ Theater boasts nine private suites with capacity ranging from 10 – 22 guests. They offer plush seating, private restrooms, and dedicated drink service/catering. For more information, please contact VIP Services or your Casino Host.

Can my child come to a show?
All guests of Yaamava’ Theater, Yaamava’ Resort & Casino, our hotel/resort, spa/pool - all of our amenities - and restaurants, must be 21 or older – with valid ID – to enter and attend an event at Yaamava’ Theater.

How do I get to Yaamava’ Theater?
Yaamava’ Theater is located at:
Yaamava' Resort & Casino:
777 San Manuel Boulevard
Highland, CA 92346

Waze Navigation: Click here to utilize Waze Navigation.
Google Maps Directions: Click here to utilize Google Maps.
Apple Maps Directions: Click here to utilize Apple Maps.

Rideshare Information:
All casino drop-offs and pick-ups - including Taxis, Ubers, Lyfts, and other ride services, should utilize our rideshare area on the fourth level of the North parking structure to pick up and drop off guests. Please note that this is a drop-off and pick-up zone only. No parking or waiting of any kind is allowed.

Closest Airports:
Ontario International Airport (ONT) – 25 Miles
Los Angeles International Airport (LAX) – 82 Miles
John Wayne Airport (SNA) – 61 Miles

Train/Bus:
Metrolink: Downtown San Bernardino and San Bernardino Depot stations – 10 miles.
Omnitrans Bus Stop: Lynwood & Victoria Bus Station - .5 miles.

Is there a charge for parking?
Parking is FREE and always easy and convenient at Yaamava' Resort & Casino. Guests can choose to self-park in either of our six-level parking structures. Hotel guests or Diamond/Turquoise members can use the valet parking service which offers the convenience of curbside drop-off and pick-up. Please Note: Vehicles must be smaller than 8'2" to utilize the parking structure. There are 5,600 parking spots available with an additional 750 at our overflow lot.

Are cameras allowed inside Yaamava’ Theater?
Non-professional, non-flash, still photography is permitted at most events (disposable, digital, or 35mm cameras with no interchangeable or telephoto lens). Video and audio recording is prohibited. Please note that some shows will have a different camera policy. Please see the specific event page or contact us for more information. Camera bags of any size are not permitted.

Are bags allowed inside Yaamava’ Theater?
Bags, purses, totes, clear bags, fanny packs sized up to 18” X 18” are permitted and are subject to security inspection and an X-Ray machine security screening.

The following is a current list of items that are prohibited at all Yaamava’ Theater events and is subject to change. 

• Binoculars
• Laptops & Tablets
• Backpacks
• Weapons of any kind.
• Laser pointers, flashlights, fireworks, etc.
• Drugs and/or illegal substances
• Outside food & beverage, glass bottles, cans, flasks, Hydro flasks, coolers (beverages from Yaamava’ Casino outlets are permitted).
• Professional photography equipment, audio/video recording devices, tripods, monopods, Selfie sticks. 
• Signs/Banners/Posters/Flags

Can I bring my own food or beverages inside Yaamava’ Theater? What food options are available?
Food from the casino will not be allowed inside the venue, however, beverages are allowed. Dining options are available throughout the Casino – visit Yaamava.com/dining for more information, menus, hours of operation, and reservations.

When do the doors open for an event?
Door opening times for Yaamava’ Theater events will vary according to each event. Please visit the specific event page for details.

I have my tickets already; which entrance do I use?
All entrances to Yaamava’ Theater are through the Casino, with entrances located on both levels, located on the first floor next to Lotus 8 Palace, while the second level entrance is located next to Tropical Storm. Please check your ticket for the entrance that is located closest to your seat.

First Floor Entrance: Tickets in Sections 100-105 and Sections 1, 2, and 3 as well as GA tickets.
Second Floor Entrance: Tickets in Sections 201-205, 301 -303, 401-403, Suites 1-9, and Boxes A – D.

Am I allowed to leave the venue and come back?
Yes. Guests who need to leave the venue and return must have their ticket scanned out before exiting the venue. Upon return, guests will repeat the security screening and ticket scanning process to re-enter the theater.

How can I get a birthday/anniversary message on the video board?
We will not be offering any type of messaging at our events at this time. Apologies for the inconvenience.

Places to eat or drink before/after a Yaamava’ Theater event?
Yaamava’ Resort is home to six dine-in restaurants and seven casual dining options as part of our award-winning culinary offerings. In addition, Yaamava’ Resort & Casino is home to over 10 bars and lounges. For more information, visit Yaamava.com/dining.

Where can I smoke inside Yaamava’ Theater?
Like Yaamava’ Resort & Casino, Yaamava’ Theater is a smoke-free venue. Smoking is not permitted in the theater, casino, or hotel/resort at any time. We have three designated smoking sections for the property – on the level 1 outside of valet as well as outside of Lotus 8 palace and on level 2 by the Enclave.

Is there a Lost and Found at Yaamava’ Theater?
Yes. Lost and Found is open 9am-12am, daily at the Club Serrano booth on the first floor, and can be contacted at 909.864.5050 x102814. To reach Lost and Found from 12am-9am, contact the Main Guest Services booth at 909.864.5050 x102836.

To claim an item in Lost and Found, the guest will be required to come to the Casino and present valid identification. Paperwork must be signed prior to release of property. Every attempt will be made to ensure property is released to the proper owner.

What happens if my event is postponed or canceled?
In the event that a Yaamava’ Theater event is canceled or postponed, please visit the box office or your point of purchase for information on refunds.

Where can I find an ATM or CDU?
While Yaamava’ Theater does not have any ATMs or CDUs, over 100 ATMs and CDUs are located throughout Yaamava’ Resort & Casino – including just outside of the first and second level entrances.

Does Yaamava’ Theater have a coat check or storage?
Yaamava’ Theater does not provide an area to check coats or personal belongings. Yaamava’ Theater is not responsible for any property that is lost, stolen, or damaged.

How do I contact the theater/box office?
Yaamava’ Theater welcomes all feedback, questions, and concerns from our guests. To contact us via e-mail, use our Online form: Yaamava.com/contact or call the Box Office at 1-833-YTSHOWS. If you are at an event and need to contact us about a spill or an unruly guests, please contact one of our ushers. The box office is also open every day from 12pm – 6pm, located on the first floor near the Enclave.

Where do I go if I require first aid?
There is a dedicated First Aid room located on the first floor near the entrance. In the event of a medical emergency, contact a member of our team.

Can I pass out my flyers for my band? Product samples?
The distribution of promotional items, flyers, or printed materials and the sampling/distribution of products is prohibited.

Where can I stay before or after a show?
Yaamava’ Theater is located at Yaamava’ Resort & Casino, and features a 17-floor hotel and is the perfect destination for the adventurer, the thrillist, and the night owl. Each of the 432 carefully crafted rooms mixes traditional, modern, and natural touches with luxurious comforts to provide you with a place of calm respite before embarking on your next adventure. For information on booking a hotel, click here.

We also partner with Bear Springs Hotel, located blocks away from the casino with complimentary 24/7 shuttle service and discounts for Club Serrano members. For rates and availability, visit bearspringshotel.com.

What is the list of prohibited items?

• The following is a current list of items that are prohibited at all Yaamava’ Theater events and is subject to change. Please contact us here for specific policies/information.
• Binoculars
• Laptops & Tablets
• Backpacks
• Weapons of any kind.
• Laser pointers, flashlights, fireworks, etc.
• Drugs and/or illegal substances
• Outside food & beverage, glass bottles, cans, flasks, coolers (beverages from Yaamava’ Casino outlets are permitted).
• Professional photography equipment, audio/video recording devices, tripods, monopods
• Signs/Banners/Posters/Flags

What if I lost my ticket? What if my ticket was stolen?
For lost tickets, guests must contact the box office. For stolen tickets, guests should contact local law enforcement first, then their point of purchase.

Where can I get official show merch?
For information regarding merchandise, please visit our merchandise booth located outside of the main entrance on Level 1.

Where are the restrooms?
All restroom facilities at Yaamava’ Theater are wheelchair accessible and are clearly marked in the lobby of each level. Each suite comes with its own private restroom bathroom.

Does Yaamava’ Theater have a will call?
Yaamava' theater does not offer will call services.

Can I host my event at Yaamava’ Theater?
Yaamava’ Theater's Food & Beverage Department can assist in planning and hosting private events. For more information, please visit our catering page (coming soon).

Does Yaamava’ Theater offer tours?
Due to our event schedule, we are unable to offer tours of the building.

Are guests allowed to stand?
Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat. Standing in aisles, and on chairs is strictly prohibited.

Can I resell my tickets? Buy third party tickets?
To avoid problems with counterfeit, stolen or voided tickets, guests should not attempt to sell their tickets and make their purchases through authorized outlets only. Yaamava’ Theater assumes no responsibility for tickets which are not purchased through our Box Office or AXS.

Does the arena theater have WIFI?
Yes, we offer FREE WIFI to each of our guests while visiting Yaamava’ Theater.

Do guests go through a security screening?
For safety purposes, all guests entering the theater are subject to a metal-detector screening and visual inspection conducted by Yaamava’ Theater Security personnel. Yaamava’ Theater reserves the right to confiscate items which may cause danger or disruption to the event or other guests, or which are in violation of the Code of Conduct and/or prohibited items. Any guest who declines to be searched may be denied entry or ejected from Yaamava’ Theater.

Is there a dress code?
Proper attire, including shoes and shirts, must be worn at all times. We reserve the right to deny entry to or remove any person wearing attire that we consider inappropriate. Costumes, props, full face masks, and face paint are not allowed.

Do you have assisted listening devices? Do you offer accessible seating? Are ear plugs provided?
At Yaamava’ Theater, the comfort and experience of all of our guests is our top priority. We offer Assisted Listening Devices and have Accessible seating available for our guests. In addition, Ear Plugs and Sign Language Interpreters are available upon request. Please see the Box Office or contact one of our friendly team members for more information.

Please see entertainment schedule.

Want to perform on one of our stages? Please fill out our Entertainment Request form.