MY CLUB SERRANO

• Tier Status and Last Trip Points
• Active and Upcoming Offers
• Slot Points and Earned Rewards 
• Win/Loss Statements and more

• Yes, you must have a Club Serrano membership/card to unlock all the exclusive features of My Club Serrano.

• You can access My Club Serrano by logging in through the Yaamava’ website.
• Simply visit the Yaamava’ website and click the “My Club Serrano Login” link that is located at the top left corner.

1. To create an account, click the My Club Serrano link on the top left corner of the Yaamava’ website.
2. Click "Sign Up", provide your email address, and click "CREATE ACCOUNT". You will be prompted to check your email address for a verification link to proceed with the registration process. The next page will direct you to check your email address (the email address you entered on the previous screen).
3. To complete the registration process, confirm your email address by clicking ‘Verify Email’. 
4. Enter your Club Serrano card number and Date of Birth.
5. Create your My Club Serrano password to complete your registration.

Please note: If you use the Yaamava’ App, you will use the same login email address and password to create your My Club Serrano account.

• Yes, you can sign-in using the same login email address and password you use for the Yaamava’ Resort & Casino App. 

• You can try checking your Spam folder. You will have 24 hours to confirm your email address.
• You may already have a Yaamava’ Resort & Casino App account or a My Club Serrano account. 
  • If you have already created an account, you will receive a message on your login screen. If so, please log in to My Club Serrano using the same login information you used to sign up.
  • If you do not remember your password, please click on “Forgot your Password” or “Need Help”. 

• My Club Serrano account information is updated in real-time. Simply refresh your web browser to view your updated slot points, offers, earned rewards, and more!

• You have access to all available, upcoming, redeemed, and expired offers. Please note, some invites and special offers may not be shown.

1. Yes, select the “Book Now” link on the website.
2. Select your preferred dates.  
3. Choose your preferred room style and then click “Book Now”.
4. Fill out the information requested and click “Continue to Checkout”.

Please Note: To use your Hotel Offer or to view discounted pricing, you must be logged in to My Club Serrano.

1. You can access your Win/Loss Statement in the “Win/Loss” tab on the My Club Serrano page menu.
2. Select the timeframe you would like to view. 
3. Your win/loss (tax) statement will automatically update based on your selection.
4. Select "PRINT PDF" for a printable version of your statement.

Please note: The report will not appear until AFTER the calendar year concludes.

• Please call 800.359.2464 or contact your Host.